Shipping policy

Shipping Policy — The Kitty Collective

Effective date: November 3, 2026

The Kitty Collective uses AutoDS to help process and fulfill orders through our suppliers. Shipping options, delivery estimates, and fulfillment locations can vary by product and destination.

Order processing

Orders are typically processed within 1–3 business days. Processing may take longer during holidays, promotional periods, or when a supplier needs additional time to prepare an item. You’ll receive a confirmation email after placing your order and a shipping confirmation with tracking information once it’s available.

Shipping times and costs

Shipping costs and estimated delivery times are shown at checkout when available. Delivery estimates are not guarantees: delays may occur due to carriers, customs, weather, supplier availability, or other circumstances outside our control. Products in the same order may arrive in separate packages and at different times.

Tracking

When tracking is available, we’ll send it to the email address provided at checkout. Tracking updates may take a few days to appear after a package ships. If your tracking hasn’t updated for several business days, contact us and we’ll look into it.

Address changes and order cancellations

Please check your shipping address carefully before placing an order. Contact us as soon as possible if you need to correct it or cancel an order. We can’t guarantee changes or cancellations once an order has been submitted for fulfillment or shipped.

Customs, duties, and taxes

International orders may be subject to customs duties, taxes, or other fees imposed by the destination country. Unless stated otherwise at checkout, these charges are the customer’s responsibility.

Delayed, lost, or missing packages

If your order appears delayed or tracking shows it was delivered but you can’t find it, first check with household members, neighbors, and your local carrier. If it still hasn’t turned up, contact us at hello@kittycollectiveco.com with your order number so we can assist.

Damaged or incorrect items

If an item arrives damaged or incorrect, contact us at hello@kittycollectiveco.com with your order number and clear photos of the item and packaging. We’ll review the issue and help with an appropriate resolution.

Contact

Questions about shipping? Email hello@kittycollectiveco.com.